Tulia Real Estate (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or interact with tuliarealestate.co.ke or any of our brands:

  • Tulia Real Estate– Real estate sales, letting & property management
  • Tulia Spaces – Short-stay listings & host–guest connections
  • Tulia Digital – Marketing, branding, photography & videography

This Policy applies solely to information collected through our website.

1. Information We Collect

1.1 Information You Provide Voluntarily

We collect information you give us through:

  • Contact or inquiry forms
  • Newsletter or webinar registrations
  • Booking requests
  • Tulia Spaces host/guest inquiries
  • Email, WhatsApp, or phone communication

This may include:

  • Name
  • Email address
  • Phone number
  • Property details
  • Service inquiries
  • Any other information you choose to share

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Device type
  • Browser type
  • Pages visited
  • Time spent on the website
  • Cookies and analytic data

This helps us improve user experience and website performance.

2. How We Use Your Information

We use your information to:

  • Respond to your inquiries
  • Connect Tulia Spaces hosts and guests
  • Send newsletters, updates, and webinars
  • Provide services under Tulia Homes and Tulia Services
  • Improve our website and customer experience
  • Maintain internal records
  • Share property details or service information you request

Note:
Tulia Spaces does not process payments. All payments are handled directly between the host and guest.

3. Sharing of Information

We do not sell or rent your personal information.

We may share your information only when:

  • Connecting you to a host, agent, or service provider at your request
  • Required for service delivery
  • Required by law or regulatory authorities

No unrelated third-party marketing organizations receive your information.

4. Your Rights

Under the Kenya Data Protection Act, 2019, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent to receive marketing messages
  • Object to certain types of processing

To exercise these rights, contact us using the details at the end of this policy.

5. Security of Your Information

We take reasonable measures to protect your personal information:

  • Information transmitted through the website may be encrypted
  • Only authorized staff can access personal data
  • Our systems are monitored to prevent unauthorized access

While we strive to protect your information, no method of transmission over the internet is 100% secure.

6. Communication From Us

Unless you request otherwise, we may contact you via:

  • Email
  • SMS
  • Phone calls
  • WhatsApp

These communications may include updates, marketing messages, property alerts, or responses to inquiries.

If you receive a communication in error, please notify us so we can correct or delete it.

7. Corrections, Deletions & Opt-Out

You may request to:

  • Update your information
  • Delete your data
  • Stop receiving emails, SMS, or calls from us

Simply contact us using the information below.

8. Changes to This Policy

We may update this Privacy Policy periodically.
Any updates will be posted on this page with a revised date.

9. Contact Information

For questions or privacy-related requests, contact:

Tulia Real Estate
Email: info@tuliarealestate.co.ke
Phone: +254 726982982