Privacy Policy

Effective Date: Jan 01, 2020
Company: Tulia Digital Hub
Contact Email: info@tuliarealestate.co.ke
Telephone: +254 726 982 982

1. Introduction

At Tulia Real Estate, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, share, store, and protect your personal information in accordance with the Kenya Data Protection Act, 2019 (“the Act”).

By using our website or engaging with our services, you consent to the practices described in this policy.

2. What Data We Collect

We may collect the following types of personal data:

  • Identity Information: Name, ID number, KRA PIN (where applicable).
  • Contact Information: Email address, phone number, and physical address.
  • Property-Related Information: Listing details, preferences, transaction history.
  • Usage Data: IP address, browser type, pages visited, time on site.
  • Device and Technical Data: Cookies, geolocation, and device identifiers.

3. Legal Basis for Processing Your Data

We process your personal data under the following lawful bases:

  • With your consent.
  • To fulfil a contract or service you’ve requested.
  • To comply with legal obligations.
  • Where we have a legitimate interest, such as improving services or preventing fraud.

4. How We Use Your Information

We use your personal data to:

  • Respond to your inquiries and requests.
  • Connect you with property buyers, sellers, renters, or service providers.
  • Manage property listings and transactions.
  • Send you updates, newsletters, or promotional content (you may opt out anytime).
  • Improve our website, services, and user experience.
  • Comply with regulatory and legal obligations.

5. Sharing and Disclosure

We do not sell your personal data. However, we may share your information with:

  • Service providers assisting in website hosting, communications, or analytics.
  • Third parties involved in real estate transactions (e.g. agents, legal advisors, tenants).
  • Regulatory authorities or law enforcement, as required by law.

All third parties are required to handle your data in compliance with the Kenya Data Protection Act.

6. Your Rights Under the Act

You have the right to:

  • Access your personal data.
  • Correct inaccurate or outdated information.
  • Object to the processing of your data.
  • Request erasure of your data, subject to legal and contractual restrictions.
  • Withdraw consent at any time where processing is based on consent.
  • Lodge a complaint with the Office of the Data Protection Commissioner (ODPC).

To exercise any of these rights, please contact us at info@tuliarealestate.co.ke.

7. Data Retention

We retain your personal data only as long as necessary for the purpose for which it was collected or as required by law.

8. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration. However, no method of online transmission or storage is 100% secure.

9. Use of Cookies

Our website uses cookies and similar technologies to:

  • Enhance your browsing experience.
  • Analyze website usage and improve performance.
  • Customize content and ads.

You can control cookie settings through your browser.

10. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We are not responsible for their privacy practices or content.

11. Children’s Privacy

We do not knowingly collect personal information from children under 18. If you believe we have collected such data, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with a new effective date.

13. Contact Us

For questions, concerns, or data requests, please contact:

Email: info@tuliarealestate.co.ke
Phone: +254 726 982 982